Our commitment to privacy is as rigorous as our focus on ingredient quality. We manage your information with clinical precision and absolute transparency.
Privacy Policy
This Privacy Policy describes how VitaVibe collects, uses, and shares your personal information when you visit or make a purchase from vitavibe.info. We are committed to protecting your data in accordance with the UK Data Protection Act 2018.
Data Collection
To maintain the high standard of service expected at VitaVibe, we collect specific data points that ensure functionality, security, and a refined user journey.
"Transparency is the cornerstone of trust in wellness."
Technical Logs
When you access our platform, we automatically collect information about your device, including your IP address, browser type, time zone, and details from some of the cookies installed on your system.
Transactional Data
For logistics and fulfilment, we gather your name, billing address, shipping address, and payment information. This is strictly for the purpose of ensuring your wellness selections reach you accurately.
Tracking Technologies
We use "Cookies", "Log files", and "Web beacons" to record how you interact with the site. These files act as a memory for the platform, optimizing performance for your specific setup.
Fraud Screening
IP addresses are cross-referenced to identify potential risk or fraud, protecting both our operations and your personal security during your visit to vitavibe.info.
Processing & Governance
How we utilize and protect the information entrusted to us.
Order Fulfillment
Your information is used primarily to fulfill orders placed through the site. This includes processing your payment details, arranging for shipping, and providing you with invoices and order confirmations. This data ensures the physical transition of our premium ingredients from our facility to your doorstep.
Performance Tuning
We utilize device information to improve and optimize our website. By generating analytics about how our customers browse and interact with the site, we can assess the success of our educational content and technical structure, ensuring a seamless experience.
Third-Party Logistics
We share your personal information with carefully selected service providers who assist us in operating our business—such as payment gateways and courier services. We do not sell your personal data to third parties for marketing purposes. All sharing is governed by strict confidentiality agreements.
Rights & Protections
As a UK/EU resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. These protections are fundamental to our operational philosophy.
Access & Portability
Request a full transcript of the data associated with your identity.
Rectification & Deletion
Correct inaccuracies or request complete removal from our digital records.
When you place an order, we maintain your information for our records unless you request deletion. This is mandatory for accounting and tax purposes under UK law.
To process a data request, please reach out to our Marylebone office.
Contact SupportFrequent Inquiries
How do I request my data be deleted?
Please send a formal request to [email protected]. Our designated data protection officer will review and process your request within 30 days of receipt.
How often is this policy updated?
We update this policy periodically to reflect changes in our practices or for regulatory reasons. The current version will always be anchored here with the revision date clearly visible.
Is my payment information secure?
All transactions are encrypted through PCI-DSS compliant payment gateways. VitaVibe does not store raw credit card digits on our internal servers.
Contact Information
42 Baker Street, Marylebone
London, W1U 7EU, United Kingdom
+44 20 7940 9487
For questions regarding our privacy practices or to lodge a formal complaint, please contact us by mail or email at the addresses provided above.