Returns & Satisfaction Policy
At VitaVibe, we stand behind the quality of our supplements. We have established a straightforward return process to ensure your experience with our wellness solutions remains positive and transparent.
Core Return Parameters
30-Day Return Window
You have 30 days from the date of delivery to return any unopened products for a full refund. This timeframe allows you to inspect your order and verify its alignment with your wellness requirements. For safety reasons, the safety seal must remain intact.
Damaged or Incorrect Items
Should your order arrive compromised or contain incorrect items, please contact our support team within 48 hours. We arrange immediate replacements at no additional cost and cover return shipping for the affected inventory.
Refund Processing
Upon receipt and inspection of returned items, refunds are processed within 5 business days to your original payment method. Please allow standard banking processing times for the transaction to reflect in your account balance.
How to Initiate a Return
Email Authorization
Contact [email protected] with your unique order number and the reason for return.
Receive Instructions
Our Marylebone team will provide a return authorization code and specific shipping labels.
Secure Packaging
Ensure the item is packed securely. We recommend tracked services to our London office.
Administrative Location
42 Baker Street, Marylebone
London, W1U 7EU, United Kingdom
Shipping Responsibility
Unless due to order error or product defect, return shipping costs are the responsibility of the customer.
Safety Restrictions
We cannot accept returns on products with broken safety seals or items stored in extreme heat or moisture.
Our Commitment to Satisfaction
While nutritional outcomes vary by individual profile, VitaVibe is dedicated to your satisfaction with our formulations and service standards. If you have concerns about a product you have already opened, our specialists are available to discuss your wellness goals and feedback.
Subscription Management
Recurring deliveries can be paused or cancelled through your portal.
- 48-hour notice required
- Pause functionality available